FAQS

Our SoftZones are designed for ages 0-4. Children over the age of 4 should not enter the SoftZones as the equipment is not designed to sustain their weight. Adults may enter the play area (without shoes), but may not sit/play on the equipment(excluding floor mats and extra-large ball pits). They should only be in there to support and supervise the little ones.

Yes, each child absolutely needs to be monitored while using our soft play and bounce house equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times. For large events, and the White Combo Slide + Ball Pit Bounce House, an attendant is required to make sure the rules are being followed and that the equipment is being used in a safe and fun way, but any worker on site is NOT responsible for the supervision of children.

We require payment and a signed contract to secure the date. A 50% non-refundable retainer is required if booking more than two weeks prior to the event date. The remaining balance must be paid no later than two weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date & package.

Cancellations are non-refundable but are transferable and may be rescheduled for another available date within 12 months of the original booking. This includes cancellations due to inclement weather. The equipment becomes slippery and unsafe when wet, and we will not set up outdoors if any rain is forecasted at any time on the event date. Clients should have an alternate plan in place to move the equipment indoors if the event is scheduled outdoors. If there is no alternate plan in place, they may reschedule for another available future date within 12 months.

Depending on the size of your package, it will take anywhere between 1 to 2 hours for setup and breakdown (separately). This time is not included as part of your rental time. We will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day!

We understand that toddlers' immune systems are still developing and that you rightfully expect clean sanitized products. Due to the nature of our business, we have always been committed to providing spotlessly clean, safe, and fun rentals, and families have come to love and trust our service.

Each SoftZone item and the bounce house is inspected and deep cleaned after every pickup, and then inspected and sanitized again before the next booking. We exclusively use a non-toxic cleaner called CleanSmart, which kills 99.9% of viruses & bacteria without harmful chemicals.